If you have been injured or suffered property damage in a Lakeland car accident or Lakeland personal injury accident, you may qualify to pursue a claim for compensation. However, when it comes to filing claims with Liberty Mutual or any other insurance company for that matter, there is usually more than meets the eye. Liberty Mutual is one of the biggest insurance companies in the US but as with most insurance companies, the company owes its first allegiance to its bottom line. Even if you are a policyholder with Liberty Mutual, you should be prepared to fight tooth and nail for fair compensation when filing a claim. If you are contemplating filing a Liberty Mutual claim, there is a lot you should know about the process and what you should do. Our Lakeland Liberty Mutual claims lawyers provide guidance here on what it is like to deal with Liberty Mutual and what you can expect from the claims process.
What is it like to deal with Liberty Mutual?
Liberty Mutual is the fourth-largest insurance company in the US with more than 800 locations in over 18 countries worldwide, there’s no doubt that the company is as big as they come. Like most insurers, Liberty Mutual sends a message of steadfast competence and utter dependability, and it prides itself on taking responsibility. However, once again, like most insurers, Liberty Mutuals’ actions rarely match its message. The company, alongside most major insurers, has been known to low-ball claimants, including its policyholders, and will do its best to pay you as little as it legitimately can on your policy. The company has been sued multiple times over several actions, including denial of legitimate claims and underpayment of settled claims. A recent example is the 2019 class-action lawsuit, where Liberty Mutual was sued for paying less than the full value on total loss claims by auto insurance policyholders. The company allegedly failed to include state and local title transfer and vehicle registration fees in the total loss claims it paid out. Apart from this, the company was also notoriously included in a report by the American Association for Justice, naming the Ten Worst Insurance Companies in America. The report indicated that the company has systematically lowered its settlements amounts year after year (as against increasing inflation) and actively adopts a deny, delay and defend policy. The simple truth is that dealing with Liberty Mutual is unlikely to be easy. You must be prepared to fight hard for the compensation you deserve.
For a free legal consultation with a liberty mutual claims lawyer serving Lakeland, call 863-250-5050
What are the steps you must take immediately after your accident?
Filing a successful claim with Liberty Mutual, or any other insurance company will often depend on laying a solid foundation for your claim. Doing this will typically depend on taking certain specific actions in the aftermath of your accident. This includes:
Seeking and obtaining medical attention immediately after the accident.
Obtaining a police report. Call 911 immediately after the accident to get law enforcement on the scene. The police officer will typically make a report of the accident. Be sure to ask for a copy.
With your mobile phone, take pictures of the accident scene and record a video if you can. Try to capture the damage done to both vehicles, skid marks on the road, and the general surroundings of the scene.
Speak to witnesses if you can and collect their contact information.
As soon as you can, write down all you can remember about the accident. This lets you maintain a coherent account of the event.
Speak to a Liberty Mutual claims attorney as soon as possible.
Contact your Liberty Mutual insurance agent soon after the accident, if you are a policyholder with the company.
Be sure to keep contact with the insurance agent to the bare minimum. Relate the facts precisely as they are, do not share any opinions you may have on the accident.
Do not sign any documentation or agree to anything until you have spoken to a Liberty Mutual claims attorney.
What is the process for filing a Liberty Mutual claim?
The process of filing your Liberty Mutual claim starts with contacting the insurance agent. They should typically inform you of what you need to do, to begin with, your claim. Most insurers usually encourage policyholders and other claimants to take advantage of their electronic channels for their claims process. You can start with the Liberty Mutual Claims Center here. You may also file the claim by sending a paper document with supporting documentation attached or submit your claim by phone, email, or through their mobile app. Regardless of which medium you choose to file with, keep in mind that you will be required to provide certain information. If you have reservations about filing the claim yourself, contact the Liberty Mutual claims attorneys at Dismuke Law for assistance.
What happens after you file your Liberty Mutual claim?
A claim number will be assigned to your claim immediately after filing. This number serves two purposes. First, it facilitates the internal processing of your claim within the insurance company and distinguishes it from the thousands of other claims they routinely receive. Second, it enables you to track the progress of your claim whenever you need to. Once your claim is filed, the company will typically assign the claim to a loss adjuster who will proceed to investigate your claim. The investigation will sometimes include a visit to the scene of the accident and speaking with any witnesses you provided. They may also want to inspect the damage to your vehicle. Sometimes, the loss adjuster may call you up, asking you to provide a recorded statement as part of the claims process. Do not give a recorded statement without first speaking with a Liberty Mutual claims attorney. The loss adjuster will try to trip you up with leading questions and will try to elicit responses that may damage your claim.
When should you contact a Liberty Mutual claims attorney?
Ideally, this should be one of the first things you do in the aftermath of your accident. Insurance companies are usually happier to deal with claimants that do not have an attorney representing them. This emboldens the insurers, and they will try to rush you into accepting a low-ball settlement offer. Click here to understand better what your case is worth. Don’t be fooled, though. The settlement offer will typically be significantly lower than what you deserve, and if you accept the offer, you will effectively be relinquishing all your rights to complain. It is best overall to contact an attorney before you begin the claims process.
Extremely professional lawyer! I highly recommend. I'm very satisfied with how Dave and his staff handled my case.
- Kathleen J.
I highly recommend their services.
Dismuke is a great firm, John Mark Hundhausen is an awesome attorney. He went above and beyond. I'm very satisfied with the outcome of my case. Thanks for the professionalism and personal attention. I highly recommend their services.
- Travis S.
Always professional and very helpful.
Heather Lineberger does a great job. She is always professional and very helpful.
- Christine H.
Dave is very caring and attentive to his clients.
Dave is a great man, very caring and attentive to his clients. I went to Dismuke law after having a horrible experience with another law firm. The way I have been treated since he took on my case years ago is far superior to my experience with any other law firm. I would highly recommend Dismuke law!
- Erica C.
There is no praise high enough for Dave Dismuke.
There is no praise high enough for Dave Dismuke. I emailed a question to the website at 1:30 am and got a call back at 9 am... ON SUNDAY. He explained confusing court proceedings that lawyers already involved with the case would not discuss, reframed suspicious actions as benign mistakes and gave me practical advice on resolution, told me early I didn't need him but never once tried to get me off the phone (I talk a lot so that was heroic), answered every single question until I was done, and declined payment when I asked to reimburse him for his time (again, Sunday). I've screened and worked with a lot of law firms in the past very complicated year (personal injury, custody, probate, guardianship) -- some lawyers answered questions without impatience but none came close to Dave's knowledge, thoroughness, practicality, or kindness, and not one of them did it without payment, even for "free" consultations. Dave knows the area players (judges/lawyers), knows how things work and actually explains them, gives scenarios and examples, and volunteers ideas so you can make decisions and get moving. If you've already started calling lawyers, you may know that sense of bewilderment as you sort through what you were told and discover you still don't know what to do. You won't get that here. If people had character captions you'd see "Billable Hours" floating around many lawyers; Dave has "counselor" and "representative." Start here and save yourself some time.
My experience with Dismuke Law was priceless.
My experience with Dismuke Law was priceless: when I met Dave, I knew I had a winner. He was very intelligent, professional and I knew this was a man who cared about his clients. I can not say enough good about this firm. I looked forward to our conferences, he would always update me on my case. If you have legal questions, Ask Dave. He is interested in putting as much as possible in his clients pockets. Thank you Dave.
- Shirley H.
Their special attention to detail and genuine concern for their client's needs is nothing short of remarkable!
Words can nearly express the amount of confidence and hope I feel now that this firm as a team has taken on my case! I have never experienced such an incredible team go so far above and beyond on my behalf with such drive and consistency .. This is just the beginning of my case, but already I feel incredibly blessed and honored to have such an Elite Strong Firm on my side!!!! If you are considering having the Very best on your side then Dismuke law is the way to go!!! I am very grateful for them! Their special attention to detail and genuine concern for their client's needs is nothing short of remarkable!!
- Sophia M.
Professionalism and integrity is second to none!
The professionalism and integrity of this firm is second to none!
- Tanya D.
I will always call Dismuke Law first.
I have had the pleasure of working with David and his team and experienced the highest level of professionalism...I will always call Dismuke Law first.
- Susan H.
They are friendly, caring, and make you feel comfortable.
Dave and his team go above and beyond for their clients every single day. They are friendly, caring, and make you feel comfortable. I would recommend them to anybody!
- Matt I.
Pleasure to work with.
They are extremely helpful and competent in helping their clients...Pleasure to work with.
- Chris B.
Friendly and helpful!
Alexis Costa is so friendly and helpful!
- Betsy L.
The level of professionalism is outstanding.
The level of professionalism is outstanding, I was very satisfied.
- Ron M.
Dismuke Law has been very pleasant to work with.
I have been in contact with Dismuke Law on multiple occasions. Their representative, Alexis, was very responsive and has been able to point me in the right direction each time! Dismuke Law has been very pleasant to work with.
- Lucille P.
The level of expertise is unmatched.
As a former employee of Dismuke Law, I can personally attest to the care that David, Cristina, and the rest of the office staff put into each case from start to finish. The level of expertise is unmatched. I highly recommend Dismuke Law.
- Courtney A.
As advertised Dismuke Law delivered the results I was hoping for
David and his team were great at keeping me informed and involved in the entire process for my case...As advertised Dismuke Law delivered the results I was hoping for. I highly recommend Dismuke Law.
- Jessie S.
If I ever need an attorney again I will be choosing Dismuke Law!
My experience with Dismuke Law was GREAT! Everyone was so polite and the staff made me feel I was their only client! If I ever need an Attorney again I will be choosing Dismuke Law!
- Kyle M.
Dismuke Law turned a not-so-great situation into a pleasant experience
Dismuke Law turned a not-so-great situation into a pleasant experience. I would definitely recommend them to those in need.
- Stefanie C.
They were always courteous and very pleasant to talk with.
When we had a question the office staff routed our call and we got a response in real-time. They were always courteous and very pleasant to talk with.
- Antonio G.
I would definitely recommend David.
I hired Dave Dismuke to help me with a legal issue. From our very first meeting, I could tell I had hired the right attorney for the job. He took interest and got all the information he needed to get started. His staff was very helpful and always had an answer to my questions when I called. I would definitely recommend David. He stayed in contact with me on a regular basis to update me on the progress. I was very happy with the results.
- Martha R.
Cristina was descriptive and put me on the right path to have my issues resolved.
I had several questions pertaining to a legal matter and was able to have every question answered in a timely and professional manner by Cristina the paralegal, she was descriptive and put me on the right path to have my issues resolved. I was extremely impressed. Will recommend!
- Steven J.
Always goes the extra mile and never gives up.
I've had the pleasure of working with Cristina, she is very professional, hard-working, and dedicated. Always goes the extra mile and never gives up. I will always recommend Dismuke Law for their professionalism, dedication and top priority, and quality of service.
- Anthony A.
Cristina Dunaway is a dedicated and hard-working individual.
I’ve had the pleasure of working with Cristina Dunaway and know her professionalism. She is dedicated and a hard-working individual. She is a great asset to any company! Keep up the good work!!!
- Mary H.
You have a problem, the answer is one call away.
I have found that the law firm is not only tenacious in working for their clients but also still has the philosophy of the one-on-one personal touch that so many other firms have lost. You have a problem, the answer is one call away. They are easy to talk to because they are eager to help.
- James L.
I could not have asked for a better attorney or a better team to represent me!
I want to thank everyone at Dismuke Law, for always going above and beyond for me! I could not have asked for a better attorney or a better team to represent me! And a special thank you to Cristina Dunaway for all that you have done for my family and me. I am eternally grateful and I pray that God blesses you all at Dismuke law the same way he blessed me with you to help me through my darkest hour.
- Garrett P.
Jennah Williams is very professional and a hard working individual.
I have worked with Jennah Williams in the past. She is a very professional and hard-working individual. She is a great asset to your company!
- Denisha S.
Jennah has always been courteous when we asked for help and information.
Beth and I have come to know and appreciate Jennah for helping us with our case. She has been patient with our many queries about what to do and when to do whatever needs to be done. Jennah has always been courteous when we asked for help and information.
- Paul F.
They treat every client like family.
Cristina and everyone at Dismuke Law are wonderful. They treat every client like family. Beautiful offices and a wonderful staff.
- Timothy V.
Beautiful office and even nicer staff!
Dismuke Law is a very professional law firm and has a beautiful office and has even nicer staff! Jennah has been super great and helpful for us!
- Amanda B.
Thank you and your team for being just so awesome and understanding!!
I would like to personally Thank Mr. Dismuke and his team for always being there for me during a very frustrating and difficult time. I called Mr. Dismuke and his team and immediately they sent an investigator out within 30 mins of our phone call and two hours later they were calling me to schedule doctor appointments. Jennah his asst has been just wonderful I recently suffered a severe concussion due to a drunk driver that hit me and my 4yr old son. Jennah has taken the time to schedule all of my appointments that were needed to get me on the right track to feel like my old self. She has also taken the liberty to text me all the information that I needed which was a relief for me because it’s hard to remember a lot of things. This whole process has just been headache-free. Thank you and your team for being just so awesome and understanding!!
Cristina has always been very helpful.
Cristina has always been very helpful to other paralegals in Florida and the nation. Thank you.
- Meg H.
Jennah was always very professional, positive, friendly, and willing to help.
Jennah Williams previously worked for me for a few years. During this time Jennah pushed herself to learn about the operation until she was able to do any task. Jennah was always very professional, positive, friendly, and willing to help. It was a sad day when she left.
- Guy S.
Very helpful and professional!
I'm an adjuster and I have worked with Jennah on a few claims and she was very helpful and professional!
- Kacey H.
Very helpful and professional!
Jennah and the rest of the staff are very helpful and professional! Highly recommend!
- Windy F.
Always so nice and eager to help!
Jennah Williams is a pleasure to work with, always so nice and eager to help!
- Kristina F
Very professional and respectable.
Cristina works in a very professional and respectable manner.
- Tyler K.
Pleasure to work with.
Cristina Dunaway is always a pleasure to work with!
- Brandy A.
Awesome and the most polite person!
Cristina is awesome and the most polite person!
- Justin H.
Beautiful office conveniently located in downtown Sebring.
Beautiful office conveniently located in downtown Sebring. Wonderful place to work. Pleasant staff.
- Cristina D.
Dave and his staff worked hard for me and always did what was in my best interest.
I worked with Dismuke Law and have been extremely pleased with my experience. Dave was always kind and understanding of my situation. He and his staff worked hard for me and always did what was in my best interest. I would definitely recommend him to anyone who needs representation.
- Rena S.
Dismuke Law is who I will use for the rest of my life. Definitely worth the phone call!
What can I say? Dave and his team are the best! Dismuke law is who I will use for the rest of my life. I recommend him to friends and family every chance I get. Communication is 5 stars between him and his clients. Putting you first. Aggressiveness and motivation is 5 star. He gets the ball moving! My case manager Stephanie Crumbley is but a phone call away. To answer any and all questions I may have. And responds quickly with answers. I have total confidence in him and his team. My worries about getting pushed around in the courtroom are no more. And knowing that I have the best in my corner. Brings a great deal of relief in these difficult times. Definitely worth the phone call!
- Shawn B.
Dismuke Law is the first place we would call. They did not disappoint!
A few years ago, my son was injured in an auto accident. We called attorney David Dismuke as we were told that his paralegal Cristina was one of the best. They did not disappoint. If either myself or my son ever needed an attorney again, Dismuke Law is the first place we would call.
- Daniel R.
Dismuke Law delivered the results I was hoping for.
David and his team were great at keeping me informed and involved in the entire process for my case. Chris is down to earth and never wavered in his confidence as we approached the final days of the process. As advertised, Dismuke Law delivered the results I was hoping for. I highly recommend Dismuke Law.
- Jessie S.
Mr. Dismuke and his staff's dedication and service to his clients are unparalleled.
Mr. Dismuke and his staff's dedication and service to his clients are unparalleled. He was always there to help answer any questions. I am very happy with the end result, and that is hard to do especially in such a difficult situation. I would highly recommend this firm - simply the best!
- Michael D.
Great lawyers, great staff and always a pleasure to work with!
Great lawyers, great staff and always a pleasure to work with! I would have no hesitation referring a family member, friend or co-worker to Dismuke Law for representation! Christina, Alexis, Jennifer, Dave, Chris, and Will are of the highest caliber both professionally and personally!
- Tom D.
I would highly recommend Dismuke Law to anyone in need of a personal injury lawyer.
David's attention to detail, honesty, and caring attitude toward clients, staff, fellow colleagues, and others is what makes him one of the best lawyers in Polk County. I would highly recommend Dismuke Law to anyone in need of a Personal Injury Lawyer.
- Courtney A.
If I ever need an attorney again, they'll be who I call.
After my car accident, I didn’t really want to deal with anything. I was already going through so much dealing with the pain, Doctor’s and physical therapy. But the team at Dismuke Law made this process very easy. All the people in that office are amazing and so nice. They made sure my case was handled and completed in a timely fashion. It really went by so quickly. The people are so sweet and understanding of what you're going through, especially Alexis Costa!! She is a sweet and intelligent young woman. She went out of her way to make me feel comfortable and explain things to me that I didn’t understand. I just really want to Thank the team at Dismuke Law for everything that y’all done for me. If I ever need an attorney again, you’ll be who I call. Thank you!!
- Carrie M.
Great customer service!
Great customer service, Nicole was a tremendous help on the phone!
- Jen H.
Now I understand why, this is proactive, get things done kind of firm.
I never needed an attorney before February, not sure who would be the best option for me after my accident. I started by looking at reviews, and after checking out several firms, I decided on Dismuke Law. The firm had the best reviews and everyone seemed happy at having chosen Dismuke Law. Now I understand why, this is proactive, get things done kind of firm. I was in need of medical and dental attention after my accident, not being able on my own to get what I needed everyone went into action, getting my problems taken care of. One of my biggest things was that my dentures were broken in my fall, I was getting married in a couple of weeks, and refused to get married without them. I will be picking up my dentures on Thursday, March 28, and getting married March 30th. This would have never happened if it had not been for Alexis Costa. She is the best. When she realized how upset I was she began getting me answers as to where to go and what to do so I could get what I needed and not have to cancel my wedding. Also a big Thank You to Jennifer, one of the investigators, she came to me very quickly to get the process started. I spoke with Mr. Dismuke by phone, he is a very caring and understanding man, explaining every step of the process as we go along. I know I have forgotten others that I have spoken to in the office, but please know I appreciate and thank each of you for everyone that has and continues to be there for me in this process. YOU ARE ALL THE BEST!
- Sandy N.
David is professional and has a vast knowledge of his field.
I’ve personally known David for many years. He is professional and has a vast knowledge of his field. I would highly recommend using Dismuke Law.
- Ashley B.
The staff was amazing!
I was referred by a friend. The staff was amazing. Jennah was very accommodating and was able to answer all of my questions. I would highly recommend this law firm.
- Connor V.
Very knowledgeable and friendly.
As a colleague of Will Dennis, I highly recommend him. Very knowledgeable and friendly - the kind of lawyer you want to build a relationship with. He pulls from a deep and diverse knowledge base and is one of the hardest workers I know. He spent years serving our great State of Florida prosecuting criminals, and now all that courtroom experience is available for hire. A great lawyer and a great guy.
- Garrett C.
I will definitively rely on this office for all my legal needs.
I randomly called this office seeking legal advice and had the pleasure of speaking with Stephanie, she was very polite, helpful and put me at ease regarding my legal needs. Stephanie was the first person I spoke to and based on my interaction with her I will definitively rely on this office for all my legal needs. If you are looking for any help regarding legal needs, I highly recommend giving Stephanie a call so she can lead you to the right person for you.
- Kyla E.
David Dismuke is an expert in his field and maintains a “client first” perspective that gets results!
I have had regular communications with this firm for over a year and a half now. Each time I am impressed. Jennah, whom I have spoken with most often, is always prompt in returning my emails/calls. She is always professional, knowledgeable, and compassionate- which is exactly what you need during such a stressful time. David Dismuke is an expert in his field and maintains a “client first” perspective that gets results! I have and will continue to recommend Dismuke Law.
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